Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. We'll send you a tracking number as soon as your order ships.

Yes! We ship across North America and to select international destinations. Shipping times and costs vary by location and will be shown at checkout.

Once your order ships, you'll receive a confirmation email with a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or contact us at shivstoreco@gmail.com

We offer a 14-day return policy from the date of delivery. Items must be in their original condition and packaging. To start a return, email us at support@lumisoftco.com with your order number.

We're so sorry if that happens. Email us within 48 hours of delivery with a photo of the issue and we'll send a replacement or issue a full refund.

Yes. All LumiSoftCo devices are designed for safe at-home use. We recommend reading the included instructions before first use. If you have a medical condition or skin sensitivity, consult your doctor before use.

It depends on the device. Generally, 3–5 times per week is recommended for best results. Each product page includes specific usage guidance.

Yes, our devices are designed to be suitable for all skin types. If you have specific concerns, feel free to reach out and we'll help you choose the right product.

We accept all major credit cards, Shop Pay, and other secure payment methods available at checkout.

We process orders quickly, but if you need to make a change, contact us at shivstoreco@gmail.com as soon as possible. We'll do our best to accommodate your request before the order ships.