Terms of service

Terms of Service – LumiSoftCo

Last Updated: July 2026

By accessing or purchasing from LumiSoftCo, you agree to the following Terms of Service. If you do not agree, you may not use this website or services.

1. General Conditions

LumiSoftCo reserves the right to refuse service to anyone at any time for any reason.

We may modify, update, or discontinue any part of the website, product line, or service without notice. Continued use of the site constitutes acceptance of any changes.

2. Orders & Account Information

We reserve the right to:

Cancel or limit any order at our sole discretion
Refuse or void any order suspected of fraud, abuse, or suspicious activity
Restrict purchases per customer, household, or IP address

You agree to provide accurate, current, and complete information for all purchases. We are not responsible for delays or losses caused by incorrect details.

3. Pricing & Availability

All prices are subject to change without notice.

We do not guarantee product availability at any time. We reserve the right to discontinue any product without notice or liability.

We are not responsible for pricing errors or listing inaccuracies.

4. Shipping & Delivery

Orders are typically processed within 1–3 business days, however processing times are not guaranteed.

Estimated delivery time is 7–15 business days, but may exceed this due to customs, logistics issues, or supplier delays.

LumiSoftCo is not responsible for:

Carrier delays
Lost or stolen packages after shipment
Customs delays or fees
Incorrect shipping addresses provided by the customer

5. Returns & Refunds Policy

All sales are final unless otherwise stated.

Refunds or replacements are ONLY issued for:

Items that arrive damaged
Incorrect items received

To request a resolution, customers must contact us within 14 days of delivery with clear photo or video proof.

We do not offer refunds for:

Change of mind
Delayed shipping
Customer dissatisfaction after use
Incorrect expectations

Approved refunds or replacements are issued at our discretion.

6. Payment & Fraud Prevention

We reserve the right to cancel any order suspected of fraud or unauthorized activity.

We may verify billing information before processing orders.

Chargebacks or payment disputes without prior contact may result in:

Order cancellation
Permanent ban from purchasing
Submission of evidence to payment providers

7. User Conduct

You agree not to:

Use this site for illegal or abusive purposes
Attempt to hack, interfere, or disrupt the website
Abuse refund or chargeback systems

We reserve full rights to restrict access if abuse is detected.

8. Limitation of Liability

LumiSoftCo is not liable for any direct or indirect damages arising from use of our products or services.

All products are used at the customer’s own risk. We do not guarantee specific results.

9. Intellectual Property

All content on this website, including branding, logos, text, and images, is owned by LumiSoftCo and may not be copied or reused without written permission.